Computer Support/Hardware Troubleshooting/Mobile Devices

This lesson covers troubleshooting mobile devices.

Objectives and Skills
Objectives and skills for the troubleshooting mobile devices portion of A+ certification include:
 * Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
 * Common symptoms
 * No display
 * Dim display
 * Flickering display
 * Sticking keys
 * Intermittent wireless
 * Battery not charging
 * Ghost cursor/pointer drift
 * No power
 * Num lock indicator lights
 * No wireless connectivity
 * No Bluetooth connectivity
 * Cannot display to external monitor
 * Touchscreen non-responsive
 * Apps not loading
 * Slow performance
 * Unable to decrypt email
 * Extremely short battery life
 * Overheating
 * Frozen system
 * No sound from speakers
 * GPS not functioning
 * Swollen battery
 * Disassembling processes for proper re-assembly
 * Document and label cable and screw locations
 * Organize parts
 * Refer to manufacturer resources
 * Use appropriate hand tools

Multimedia

 * 1) YouTube: Troubleshooting Laptops - CompTIA A+ 220-901 - 4.5
 * 2) YouTube: Troubleshooting Mobile Devices - CompTIA A+ 220-901 - 4.5
 * 3) YouTube: Device Disassembly Best Practices - CompTIA A+ 220-901 - 4.5