Computer Support/Procedures/Policies

This lesson covers policies.

Objectives and Skills
Objectives and skills for the policies portion of A+ certification include:
 * Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts.
 * Incident Response
 * First response
 * Identify
 * Report through proper channels
 * Data/device preservation
 * Use of documentation/documentation changes
 * Chain of custody
 * Tracking of evidence/documenting process
 * Licensing / DRM / EULA
 * Open source vs. commercial license
 * Personal license vs. enterprise licenses
 * Personally Identifiable Information
 * Follow corporate end-user policies and security best practices

Readings

 * 1)  Digital forensics

Multimedia

 * 1) YouTube: Prohibited Activities and End-user Policies - CompTIA A+ 220-902 - 5.3