Computer Support/Software Troubleshooting/Mobile Operating Systems

This lesson covers troubleshooting mobile operating systems.

Objectives and Skills
Objectives and skills for the troubleshooting mobile operating systems portion of A+ certification include:
 * Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools.
 * Common symptoms
 * Dim display
 * Intermittent wireless
 * No wireless connectivity
 * No bluetooth connectivity
 * Cannot broadcast to external monitor
 * Touchscreen non-responsive
 * Apps not loading
 * Slow performance
 * Unable to decrypt email
 * Extremely short battery life
 * Overheating
 * Frozen system
 * No sound from speakers
 * Inaccurate touch screen response
 * System lockout
 * Tools
 * Hard reset
 * Soft reset
 * Close running applications
 * Reset to factory default
 * Adjust configurations/settings
 * Uninstall/reinstall apps
 * Force stop

Multimedia

 * 1) Watch YouTube: Mobile Device App Troubleshooting - CompTIA A+ 220-902 - 4.3