Computer Support/Software Troubleshooting/PC Operating Systems

This lesson covers troubleshooting PC operating systems.

Objectives and Skills
Objectives and skills for the troubleshooting PC operating systems portion of A+ certification include:
 * Given a scenario, troubleshoot PC operating system problems with appropriate tools.
 * Common symptoms
 * Proprietary crash screens (BSOD/pin wheel)
 * Failure to boot
 * Improper shutdown
 * Spontaneous shutdown/restart
 * Device fails to start/detected
 * Missing dll message
 * Services fails to start
 * Compatibility error
 * Slow system performance
 * Boots to safe mode
 * File fails to open
 * Missing NTLDR
 * Missing Boot Configuration Data
 * Missing operating system
 * Missing Graphical Interface
 * Missing GRUB/LILO
 * Kernel panic
 * Graphical Interface fails to load
 * Multiple monitor misalignment/orientation
 * Tools
 * BIOS/UEFI
 * SFC
 * Logs
 * System Recovery Options
 * Repair disks
 * Pre-installation environments
 * MSCONFIG
 * DEFRAG
 * REGSRV32
 * REGEDIT
 * Event viewer
 * Safe mode
 * Command prompt
 * Uninstall/reinstall/repair

Multimedia

 * 1) YouTube: Operating System Troubleshooting - CompTIA A+ 220-902 - 4.1
 * 2) YouTube: Operating System Troubleshooting Tools - CompTIA A+ 220-902 - 4.1