Fire and emergency management/Public safety telecommunicator I/Psychomotor Applications


 * Operation and basic troubleshooting of telephone and communication equipment.
 * Controlling conversations utilizing established questioning and listening techniques.
 * Manage excited, foreign language and suicidal calls.
 * Manage special handling calls such as mass casualty and weapons of mass destruction.
 * Basic language and writing skills, interpreting and condensing information, typing and handwriting skills.
 * Map and chart reading and use of resource list. Voice control, providing directions, route callers and operate telecommunications equipment.
 * Situational Awareness of all operations within the served area and surrounding areas.
 * Monitoring other call takers and dispatchers to gather additional information on active incidents.