Fire and emergency management/Public safety telecommunicator I/Recieve

Terminal Objective: Verbally communicate with public by Phone, radio or other  communication device to effectively receive accurate information.

Enabling Objectives:

•	Acquire information from those who request public safety services

•	Establish effective and accurate verbal communications with public

•	Effective established questioning techniques

•	Effective established listening techniques

•	Manage situations

•	Establish nonverbal communications