HDI

HDI, formerly Help Desk Institute, is an organization supporting training and certification for technical service and support professionals.

Certifications
Available certifications include:
 * HDI Customer Service Representative
 * HDI Support Center Analyst
 * HDI Desktop Support Technician
 * HDI Support Center Team Lead
 * HDI Support Center Manager
 * HDI Desktop Support Manager
 * HDI Support Center Director
 * Knowledge-Centered Support Fundamentals
 * Knowledge-Centered Support Principles
 * HDI Support Center

Courses

 * IT Service and Support
 * IT Service Management