ITIL/Foundation/Certification

This lesson describes the Information Technology Infrastructure Library 2011 certification path.

[[image:Nuvola_apps_package_utilities.png | 24px]] Objectives and Skills
Objectives and skills for this ITIL introduction include:
 * Describe the various levels of ITIL qualification

[[image:Nuvola_apps_korganizer.svg | 24px]] Activities

 * 1) Review the  readings, then the  questions below.
 * 2) Use the  Discuss page to post comments and questions regarding this lesson.

[[image:Nuvola_apps_bookcase.svg | 24px]] Readings

 * 1) Read  Information Technology Infrastructure Library, Certification chapter

[[image:Nuvola_apps_package_editors.png | 24px]] Review Questions
{ Provide for each level of certification the number of required credits
 * type="{}"}
 * ... At the lowest level – Foundation – candidates are awarded a certification and two credits. ...
 * ... At the lowest level – Foundation – candidates are awarded a certification and two credits. At the Intermediate level, a total of additional 15 credits have to be earned. ...
 * ... A candidate wanting to achieve the Expert level will have, among other requirements, to gain the required number of credits (22) ...
 * ... Anyway, going from expert to master level does not require additional credits but to mainly justify of at least five years of effective work in IT domain and an extensive usage of ITIL practices. ...

{ Provide the number of credits provided by the following modules
 * type="{}"}
 * ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...
 * ... At the lowest level – Foundation – candidates are awarded a certification and two credits. ...
 * ... That is accomplished with two from Foundations, then at least 15 from Intermediate, and finally five credits from the "Managing Across the Lifecycle" exam. ...
 * ... The Capability stream is more focused on process activities; the 4 modules available in 2013 are Operational support and analysis (OSA), Service offerings and agreements (SOA), Planning protection and optimization (PPO) and Release, control and validation (RCV). ... Each Capability module and corresponding exam is four credits. . ...
 * ... The Capability stream is more focused on process activities; the 4 modules available in 2013 are Operational support and analysis (OSA), Service offerings and agreements (SOA), Planning protection and optimization (PPO) and Release, control and validation (RCV). ... Each Capability module and corresponding exam is four credits. . ...
 * ... The Capability stream is more focused on process activities; the 4 modules available in 2013 are Operational support and analysis (OSA), Service offerings and agreements (SOA), Planning protection and optimization (PPO) and Release, control and validation (RCV). ... Each Capability module and corresponding exam is four credits. . ...
 * ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...
 * ... The Capability stream is more focused on process activities; the 4 modules available in 2013 are Operational support and analysis (OSA), Service offerings and agreements (SOA), Planning protection and optimization (PPO) and Release, control and validation (RCV). ... Each Capability module and corresponding exam is four credits. . ...
 * ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...
 * ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...
 * ... The Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ... Each Lifecycle module and exam is three credits. ...

{What means ATO acronym? - Access To Operation. + Accredited Training Organism. - Available Tooling Offer. - Agreed Transformation Outcome.
 * type=""}
 * No one else is allowed to use official TS0 materials in their trainings. Anyway, Wikiversity do not afford to become an ITIL ATO.

{If a company would like to be ITIL compliant, who could certify it (more than one answer possible)? - Any of the companies accredited by the Project Management Institute + Nobody - One of the accredited organizations listed on ISO/IEC 20000 Web site - The Government of the United Kingdom - The IT Service Management Forum Representative
 * type=""}
 * ...Organizations and management systems cannot claim certification as "ITIL-compliant"...

{What is the main purpose of the ITIL qualification scheme? + Ensure that relevant and timely certifications are available to support the formalized learning requirements of individuals and organizations related to ITIL service management practices. - Establish a recognized standard of knowledge and competency for the IT professional. - Provide assurance to the public that a certified specialist has successfully completed an accredited training program and an evaluation, including an examination process, designed to assess the knowledge, experience, and skills requisite to the provision of high quality IT domain. - Support the benefits of professional continuing education and development.
 * type=""}
 * ITIL is not a standard but a best practices collection.
 * Accredited trainings are recommended but not mandatory
 * the certification does not require refresh sessions to keep valid.

{The following focuses are related to which ITIL intermediate qualification component? --+ Knowledge required implementing and managing the necessary skills associated with use of the lifecycle practices +-- Management capabilities needed to deliver quality service management practices in an organization. -+- Process activities, execution and use throughout the service lifecycle +-- Use of process and practice elements within lifecycle.
 * type="[]"}
 * Service lifecycle stream | Service capability stream | Managing across the lifecycle

{What criteria must be fulfilled to become certified as an ITIL expert? - Having already passed successfully the intermediate certification. - Pass all the five intermediate service lifecycle modules or all the four intermediate service capability modules. + Pass the “Managing across the lifecycle” module.
 * type="[]"}
 * Only the foundation certification is required.
 * The only requirement is to pass enough modules to gain 15 credits whatever the stream they are coming from.

{What criteria must be fulfilled to become an ITIL master? + Being able to demonstrate to a jury the intensive usage of ITIL best practices. + Having already passed successfully the expert certification. + Having worked for at least five years in IT service domain at a management level. - Pass all the nine intermediate level modules.
 * type="[]"}
 * No additional credit is needed to go from expert to master level.

{A certification passed on ITIL v3 is still valid for ITIL 2011 - False + True
 * type=""}
 * ITIL 2011 is not considered as a new version but only an update of ITIL v3.