IT Service Management

IT Service Management, also known as ITSM, focuses on the implementation and management of quality information technology services through people, processes, and information technology, based on standardized process improvement frameworks and methodologies.

This course comprises seven lessons on IT service management. Each lesson includes a combination of Wikipedia readings, YouTube videos, and hands-on learning activities. The course also assists learners in preparing for ITIL Foundation certification.

Preparation
This is a third-semester, college-level course. Learners should already be familiar with IT Service and Support concepts.

Lessons

 * 1) /Service Management/
 * 2) /Service Strategy/
 * 3) /Service Design/
 * 4) /Service Transition/
 * 5) /Service Operation/
 * 6) /Continual Service Improvement/
 * 7) /Additional Topics/

Multimedia

 * YouTube: ITIL - A Simple Explanation
 * YouTube: ITIL Overview 2011 Edition