IT Service and Support/Troubleshooting

This lesson introduces Troubleshooting. Activities include.

Objectives and Skills
Objectives and skills for Troubleshooting certification include::

Readings

 * 1)  Troubleshooting
 * 2)  Problem solving
 * 3)  RPR problem diagnosis

Activities

 * 1) Use the  Discuss page to post comments and questions regarding this lesson.
 * 2) Review the  lesson summary,  key terms,  review questions and  flashcards below.