Motivation and emotion/Book/2023/Emotional intelligence training

Overview
The business world has seen a great interest into adapting and providing emotional intelligence (EI) training into workplace culture with organisations now recognising EI as a factor for increased job performance, thus improving the performance of the enterprise (Gong et al., 2019). Emotional intelligence first saw it's rise in popularity in the business world by Goleman (1995), putting forward not only a way to manage one’s own emotions, but to understand others as well. It is now widely agreed that EI is a vital skill in enhancing one’s interpersonal skills as well as relations with others (Geßler et al., 2021). Recognising the need to improve EI the number of training methods and courses on offer have seen an increase over the years (Mattingly & Kraiger, 2019). With many professions from businesses to universities offering their own coaching or training courses aiming to improve EI, the question is raised as to whether these training programs can enhance EI, and the extent to which these methods can increase EI.

Case Study: Daisy is a recently hired manager and has been tasked by the company to lead a new project. A few days into the project her team is becoming more irritable and not responding well to her leadership style, but Daisy cannot fathom why her team is acting like this. The company decides to sign up Daisy and her team to an emotional intelligence training course for Daisy and her team to better understand and communicate with each other. Focus questions:
 * What kind of methods are used to train EI
 * Highlight the common similarities across EI training programs
 * How are the effects of EI training measured or quantified
 * Are the results of EI training stable for the short term or long term
 * What is emotional intelligence?
 * How can emotional intelligence be trained?
 * How can emotional intelligence be measured?

What is emotional intelligence training?

 * EI training aims to develop or enhance practical knowledge and skills relating to the perception, understanding, and regulation of emotions of ourselves and others (Köppe et al., 2019)
 * Due to the interest in the commercial and business industry there is no widely accepted standard for EI training (Mattingly & Kraiger, 2019)
 * EI Training programs can often be categorized as ability-based or mixed model method (Geßler et al., 2021)

What are the needs for emotional intelligence training?

 * There are a large amount of use cases for administering EI training, which can benefit many different areas of life (Mattingly & Kraiger, 2019)
 * EI training programs can differ and be tailored depending on the need of the individual or group
 * There has been an increase of EI training program over the years to fit the needs of individuals and organisations

Personal growth

 * EI training can be used as a method to reduce stress (Slaski & Cartwright, 2003)
 * EI training to teach and improve mindfulness to reduce negative emotions (Ciarrochi & Blackledge, 2006)
 * To better regulate ones own emotions (Geßler et al., 2021)

Workplace applications

 * To prevent job burnout and increase job performance, leading to better financial performance of the organisation (Gong et al., 2019)
 * Improve teamwork in the workplace, see Figure 1 (Bagshaw, 2000)
 * Empathy and managing conflicts (Kannaiah & Shanthi, 2015)

The guidelines to training emotional intelligence
{Emotional intelligence training can increase teamwork: + True - False
 * Ability based approach ideology, pros, and cons (Geßler et al., 2021)
 * Mixed method approach ideology, pros and cons (Mattingly & Kraiger, 2019)
 * Comparisons and similarities between ability and mixed method based approach
 * type=""}

{Emotional intelligence training can be used as a way to reduce stress: - True + False
 * type=""}

Conclusion

 * Analysis has shown a large amount of evidence pointing towards EI can be trained (Mattingly & Kraiger, 2019)
 * Recap the benefits of EI training
 * Recap the applications as to why EI training may be administered