Technical writing/Audience/Persona/Michail

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Background

 * age: 35
 * Geography: Moscow, suburbs
 * Languages:
 * Russian
 * English
 * learned through study/courses
 * strong reading skills - upper intermediate
 * speaking/listening skills - intermediate
 * strong technical vocabulary
 * Education:
 * BS - MSU
 * BA - Computer Science - Lenmanov
 * Family:
 * Wife (of 6 years) - 35 - Olga
 * Son - 5 - Ivan
 * Stomach problems related to coffee, cigarette, alcohol intake. Treats with Zantac.

Role & Tasks

 * Operator - MGS
 * monitors
 * reacts to alarms
 * bugs tasks --> sends bugs


 * Works as part of a team of 3 with Sergei & Igor
 * Sergei: his arch nemesis. Is always stealing his pens.  He, in turn, is always closing the elevator door on him.
 * Igor: his work buddy. They have lunch daily in the canteen; also go out for vodka after work.  Thus, the Zantac.

Daily activities

 * reads emails
 * monitoring
 * troubleshooting
 * parameter adjustment
 * reads documents
 * calls TAC when necessary

desk

 * hot desking - completely unpersonalized
 * PC - technical - no internet - runs XP
 * phone

wider environment

 * white board/cork board on wall
 * dirty industrial carpet with bugs. Has not been cleaned for at least half a decade.
 * coffee tea available. No food allowed.
 * open floor plan
 * cigarettes must be smoked outside (in the cold)

co-workers

 * boss: people person. works 9-5. no technical experience
 * all male environment
 * no secretary/assistant
 * no visitors allowed

scheduling

 * 1 day on, two days off
 * as a result, Michail generally feels sleepy, often can't read documents properly. Often "rests" on the job.

Likes

 * chunks of information/searching
 * fast/obvious
 * steps to fix things
 * Russian language (with English)

Dislikes

 * paper versions (soporific)
 * things that are slow, lengthy
 * discussion
 * ENG - it makes him feel dumb
 * changes, surprises
 * outdated documentation

''He will always call TAC first. Then try the CD help file, because it is easier to access small specific chunks of information. When absolutely necessary, as a last resort (or as a pillow) he will attempt the paper version.''

Interests (in no particular order)

 * dog, "Larka," collie
 * reading SciFi, In Russian
 * action movies
 * playing video games on his PC
 * going to the gym
 * porno
 * his girlfriend

sports

 * watches TV at the pub
 * impulsively & drunkenly bets on his favorite teams
 * cries when he loses

hobbies

 * working on his car
 * listening to English music - Moby in particular
 * drinking vodka and beer
 * drinking vodka and beer while smoking
 * eating sweets

work

 * make Sergei look bad
 * avoid too much work
 * avoid surprises at work
 * get better hours, an easier job
 * earn more money
 * gain more prestige, but avoid management responsibilities
 * work efficiently, then relax
 * be indispensable, important, irreplaceable
 * appear to be an expert

general

 * not looking/feeling stupid
 * have power (but not necessarily responsibility)
 * move to the center/have a bigger flat/better furniture
 * have a better car
 * increased social status
 * have good food at home
 * Likes éntrees better than the main course