The Web Economy/32

IPhone ERP
This is a lesson part of the module The Web Economy out of the Open Source ERP/Executive Diploma course conducted by a private university.

Topics

 * IPhone delighted consumers with its highly natural and intuitive style.
 * As a killer application, it can be integrated into an ERP System where our voice through the phone can call up the CRM and ERP information without keypad or text.
 * Many accompanying technologies such as voice synthesis and recognition, VOIP and high storage and data carrier are matured to be integrated to give a seamless experience.
 * The User Experience will be as if s/he is interacting via phone to a real human operator that is highly knowledgable and skilled in handling any operational tasks and transactions. For example:
 * "Please raise me a PO to Mr ABC". Machine will ask "For what Product? Please state the first letter, category or Product Name".
 * "P, Category Car, Proton Perdana". Machine will answer, "Product order for Proton Perdana which is a car is been placed with Mr. ABC. Same payment terms?"
 * "No. I want to pay in 30 days". Machine will answer, "PO issued via email and fax. You shall receive details copy via sms".
 * System then updates the CRM Request module, Inventory module and Commitment Accounting values.

Assignment Tasks

 * If Apple or anyone else is to incorporate the idea above, what will happen to conventional ERP or even open source ones?
 * Will there be a market for such a service or application?
 * How would you make it better?
 * What other telephony projects out there that are similar or as creative as this?
 * What other sensory-based projects are there out there? Can you suggest any that uses the other senses of a human?

Activities

 * Publish your works in an attractive manner in your user page, stating your own views and findings providing links to your sources. Use the talk page here to score marks.
 * Create or edit sub-pages of course materials within wikiversity.
 * Discuss in the forum (link shall be provided) by offering your ideas and answering or comment on others' postings.

Links to Student Notes
(Provided by Students - subject to edit ranking by tutor)

Notable Links to Resources
(Provided by Students - subject to edit ranking by tutor)

Sub-Pages
(Done in wikiversity as course material by the students under the guidance of the tutor)

Course Navigation
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