User:AlistairReece/Technical writing persona Sandra Jones

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=Sandra Jones=

Background
Sandra is 35 years old and works as a business analyst for one of the technology companies in Silicon Fen. She is married to Bob Jones and they have two children, a boy aged 7 and a girl aged 5.

Sandra lives in a 3 bedroom detached house near Cambridge.

Interests
With another couple, Sandra and Bob are members of a local Trivial Pursuit league. Once a month they get together with another team to have a dinner party and Trivial Pursuit competition. Although they are not one of the better teams, their dinners are regarded as being the best in the league.

Personal
After nearly 8 years at home raising children, Sandra wants to meet new people and finally lose the last remnants of extra weight which she has gained over the last few years.

With the extra money coming into the family as a result of her job, Sandra and her husband want to renovate their house, and build a conservatory.

Professional
Now that she is working full-time again, Sandra aims to become a competent Business Analyst with the aim of eventually becoming a project manager.

Along with some friends, Sandra and her husband have discussed the possibility of starting their own company in Silicon Fen.

Role and Tasks
As a business analyst Sandra spends a lot of time working with the various project stakeholders.

Her role includes:


 * Liaising between stakeholders and the project team
 * Identifying opportunities within a project for development
 * Communicating requirements to the project team

Environment
Sandra shares an office with the project manager that she works with. The office is large and her desk is in one corner while the PM is in the opposite. Her area is relatively orderly, when compared to the Project Manager. As she spends a lot of time dealing with stakeholders in a project, Sandra keeps relevant information to each project on a wall chart.

Level and Use of Technical Writing Course
Having recently started as a business analyst, Sandra requires a great deal of input regarding technical writing and the SDLC - as she will play a central role in the life cycle of projects in her new position.

Sandra requires a thorough grounding in the following areas:


 * Software Development Life Cycle
 * Documentation Life Cycle
 * Audience Analysis
 * Structuring information
 * Tools - XML/Visio
 * Single source multiple output
 * Introductory Project Management Skills
 * Creating documentation from XML using XSLT