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Artificial intelligence in Proactive network management using remote monitoring and techniques
'Artificial intelligence in Proactive network management using remote monitoring and techniques'

This article describes the effort to improving two different topics and approaches for the development of the proactive network management of Eljay Engineering India Private Limited. The first approach was developed in the Laboratory of Network and Management, at Federal University of Santa Catarina, which uses remote monitoring and simulation tools. The second one, was developed in the National Supercomputing Center, which handles the problem with artificial intelligence agents usage. The new concept of proactive network management aims at identifying the existing troubles in advance of any performance degradation, as well as providing support for future decision-making actions. The goal of this work is to adapt a complete proactive environment which will be used to explore the remote monitors and simulation tools to identify the symptoms of proactive management problems; and specially to recognize the problem using artificial intelligence techniques and to take proactive actions to solve it, configuring a proactive management application for the prevention of problems in computer networks. Proactive Network Monitoring

Reduce network downtime with the Capital Network Solutions, Inc. 24/7 proactive server and network monitoring. Our computer network consultants perform constant network monitoring of your network infrastructure and provides notification alerts should there be a detected failure, threshold exceeded, or other defined problem, ensuring that when a network problem exists, you are made aware of the issue for immediate correction resulting in a substantially less amount of downtime.

Eljay will monitor servers to be sure things are running smooth. Some of the areas we monitor include hard drive storage,CPU, Server Reboots and error logs. Again, we are proactive, taking action when alerted to any issue that may cause a system interruption.

Proactive Server Maintenance and Support


 * Microsoft Windows Server Patch Management
 * Microsoft SQL Server Patch Management
 * Microsoft Exchange Server Patch Management
 * Remote Monitoring of Microsoft Windows Servers,
 * Services and Notifications

Proactive PC Maintenance and Support


 * Windows Patch Management
 * Application blocking
 * Hardware Change Notification
 * Virus Monitoring

Network Status Reports


 * Monthly Executive Health Reports
 * Hardware Reports, as requested
 * Software Inventory Reports, as requested
 * Monthly report of all service done on your system
 * Quarterly On‑Site meeting with our consultant

Remote Tech Support Saving You Time and Costs

As you can imagine, this cuts the amount of time needed to solve a computer problem down tremendously. This can in turn reduce the cost of support. The whole process flows more smoothly using remote tech support compared to a remote support tech assistant giving computer repair instructions over the phone and blindly trying to infer what is happening on the problem machine based on descriptions from a possibly non-technical computer user.

Remote tech support can result in benefits of scale as well. Each independent solution of a problem is facilitated by giving the remote support technician more direct access to and feedback from the problem machine. The more an individual employee and computer user is assisted via remote tech support, the greater are the resulting benefits and profits for the company especially those with several hundred employees.

Almost all computer problems can be resolved and many other tasks can be completed using remote tech support. Virus removal, scanning for spyware, installation of drivers, installation of new business software and software upgrades are commonly handled remotely. Even processes which require a reboot are not a problem, as the remote technician can connect again as soon as the computer has resumed running. Failing hardware must be repaired in person, although diagnosis can sometimes be done remotely. Of course, Internet or network connection problems would prevent a remote support tech from connecting to the problem machine at all. Any such situation would need to first be resolved.The Eljay Service Desk is staffed with highly skilled analysts and provides a single point of contact for incidents and service requests for customers and end-users creating organizational clarity and improved customer satisfaction