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The purpose of this page is to let me do some checks (rather than damaging an existing article). -

This lesson introduces the main definitions used by both IT Service Management and Information Technology Infrastructure Library 2011.

[[image:Nuvola_apps_package_utilities.png | 24px]] Objectives and Skills
Objectives and skills for this IT Service management section of the ITIL foundation include:
 * Define the main ITIL components.

[[image:Nuvola_apps_korganizer.svg | 24px]] Activities

 * 1) Review the key terms, then the questions below.
 * 2) Use the  Discuss page to post comments and questions regarding this lesson.

2nd quiz
{Question + Correct answer. - Incorrect answer. + Correct answer. - Incorrect answer.
 * type="[]"}