User:Techexplo/Case Study 3

=Case Study 3= Feb 6, 2011

'''You as selling premium cable TV Subscription packages on UBC. Shop around for a open source customer relations packages that will help market upgrade to current customer.'''

SugarCRM
SugarCRM is an open-source software-solution vendor which produces the Sugar Customer Relationship Management (CRM) system. Sugar allows us to monitor market trends and key customer accounts based on real time data. This has allowed us to refine our business strategy continuously to better meet our customers' needs.

SugarCRM is Open Soure Software to make Sale force automation, it is information systems that enhance comfort and convenience with a team of sales, such as record data of people in the audience, the conversion of prospects into customers or reminder for Contact customers or prospects, etc. In addition, sales data can be then sent to the Sales Market Research. To analyze sales data to be used for further marketing strategies.

Sugar CRM Open Source for a work function will be divided according to the roles of users as follows.


 * Sales Module is used to help and facilitate the sales work, such as the IMF's target, the notification of appointments with clients.


 * Support Module that make up a record of problems in the Product of customers and solution approach. And tracking corrective actions with different Issues.

Hipergate
Hipergate is an open source web base application suite with intranet CRM, sales automation, email marketing, content management, a bug tracker, a project manager, groupware, a calendar, forums, file sharing, and directory services. It is based on Java /JSP for PostgreSQL, Oracle, and SQL Server.

It's mission is to cover a full range of technical requirements in any organization. All applications are addresses from Internet Explorer, without needing any other additional software in the client computer. This suite is multi-company capable, and can be used in a single company, a corporate group or working as an ASP solution capable of serving an unlimited quantity of single customers.

What makes hipergate unique?

•	It is completely free. •	It is the only Open Source application with such a wide functional coverage. •	Runs on multiple databases and operating systems •	Has a unitary conceptual design and implementation. •	Is adequate for being used by Application Service Providers. •	Supports multiple languages. •	Has a professional services support network. •	Is well documented.

In this case, we can use Hipergate for selling premium cable TV Subscription packages on UBC by selling via E-shopping in the Website with give customer the Information, Catalogs and the payment processing.

Compiere
Compiere Inc. offers a complete ERP (Enterprise Resource Planning) and CRM application with support for marketing and sales, human resources, inventory control and more. There is even a full business-accounting package, something often seen in open-source software. Compiere received a $6 million injection of venture capital in June 2006. Compiere is written in Java, JavaScript and PL/SQL, and it is compatible with JDBC and Oracle databases.

Compiere Inc. is a computer systems software, CRM software with ERP systems included in the same compiere Inc. computer software, open source software has functions supported. Corporate and enterprise computer systems consisting Spears 6 system is the key.


 * 1) Partner Relationship Management System (Partner Management).
 * 2) The successor price to pay (Requisition to Pay).
 * 3) Systems Customer Relationship Management (Customer Management).
 * 4) System bid to keep cash (Quote to Cash).
 * 5) Supply Chain Management (Supply Chain Management).
 * 6) Analytics system performance (Performance Analysis).

In addition, compiere Inc. also includes a computer system are many facilities such as the system stores on the Web (Web Store). Audio All Formats systems are working together successfully. Homogeneous computer systems compiere Inc. software open-source software was designed to weaken the refinement features to adapt to particular individual users without compromising any computer capable. Compiere Inc. able to work in all languages and can be customized to work business in many ways. Characteristics that do well in various countries around the world for computer compiere Inc. suitable for small Business - to - medium (SME).