Workplace Communication/Addendum A: Performance Objectives

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6.     The student will be allowed references. The student will present their personal and professional goals. Performance will be satisfactory if these goals are presented to the class and the presentation is consistent with the 70% of the checklist.
 * The following Content Goals are related to this PO : 1, 2, 3, 4, 5, 6.

14.    The student will role play good customer service. Performance will be satisfactory if services are demonstrated in a manner that is consistent with 80% of the DO and DON'T checklist developed from industry sources.
 * The following Content Goals are related to this PO : 7, 8, 9, 10, 11, 12, 13, 14, 15.